- Guideline for Oil Filled Candles
- Sell Your Candle Waste
Our low-odour smoke-free oil has been specially developed for use with our oil-filled candles and oil-lamps. The easy-pour mechanism ensures trouble-free refilling. Sold as a box of 12 x 500ml bottles.
Delivery & Returns (UK Only)
How much will my delivery cost?
All courier deliveries are charged by their total weight excluding outer packaging. Please see the breakdown of prices below: (All prices include VAT)
|< 1 kg||£4.95|
|1 kg – 4.99 kg||£5.95|
|5 kg – 9.99 kg||£6.95|
|10 kg – 19.99 kg||£7.95|
|20.0 kg – 29.99 kg||£8.95|
|30.0 kg – 39.99 kg||£9.95|
|40.0 kg - 59.99 kg||£9.95|
|60.0 kg - 79.99 kg||£10.95|
|80 kg - 149.99 kg||£24.95|
|> 150 kg||£49.95|
Free Shipping on church consumables when spending over £180.00 although some items may be subject to packing or shipping charges such as large, heavy or fragile goods.
We operate a delivery service in the Southwest based on order value, rates as follows.
|£29.99 - 49.99|
|£50 - £99.99|
|£100 - £179|
When you place your order you will be given the choice of courier or Local Delivery. If you opt for Local Delivery we get in contact to arrange a convenient date/time to delivery your order. Please use the 'Notes' field in shopping cart to provide your delivery preferences such as office opening hours, preferred delivery days, safe places to leave goods, etc
Fragile Goods & Liquids
Certain goods such as wine, candle oil, glassware and other fragile items have to be sent on premium delivery services to ensure they are handled with more care and attention. Orders over £180 will trigger free shipping. The rates for fragile goods are as follows:
|0 - 4.99 kg||£6.95|
|5 kg – 9.99 kg||£7.95|
|10 kg – 19.99 kg||£8.95|
|20 kg – 39.99 kg||£10.95|
|40.0 kg – 59.99 kg||£14.95|
|60.0 kg – 125 kg||£24.95|
How long will it take to receive my order?
Orders are dispatched within 1-3 working days unless the item or order contains made-to-order products or is out of stock. If an item is out of stock we will suggest an alternative product or advise when the item will be in stock.
Our couriers attempt to deliver goods twice after which they are returned to our warehouse. To avoid orders being returned it is advised to provide a safe place for goods to be left securely or select a delivery address where someone will be available to receive the goods.
What is your returns policy?
All orders should be examined within 3 days of delivery. If incorrect or broken we will arrange for replacement and collection. If incorrect goods are ordered then return of these goods is the responsibility of the customer.
Goods returned to us in a bad condition may be subject to a restocking charge.
Guidelines for burning Nylon Oil Filled Candles
A. When first installing oil filled candles, unscrew the wick assembly and adjust the wick height manually to approximately 1 /8” high, this will produce a normal flame height. Care should be taken NOT to pull the wick down below the metal tube, as retrieval can be difficult.
Filling the candle
B. While the wick assembly is removed, fill the candle with oil to the base of the internal thread - approx 3 /4 full. The oil, when warm, expands and if overfilled will leak through the air holes in the top. To judge the height, many customers have put a small piece of cork in the reservoir and are then able to assess the oil depth as the cork rises.
C. DM Hay's clean burning candle oil has been specially developed to give a safe and clean burn. Other oils, i.e. barbecue fluid will result in black deposits on the candle and may ignite at a lower temperature increasing the fire risk.
Lighting the candle
D. When the reservoir is filled and the wick assembly has been replaced, allow a few minutes for the oil to reach the wick. The wick is fibreglass and the oil is transmitted by capillary action so the oil vapour, not the wick burns. This means that once the flame height is set the wick will not need trimming. Care must be taken NOT to use wax tapers to light the candle as the wax can block the wick. Should this occur, pull up the wick cut a 1 /4” off and re-light. Tall altar candles can be lit by using a nylon lighter. At other times a lighter or match can be used. Nylon candles can be extinguished in the normal way or by using a CLEAN extinguisher.
E. Should the candle become dirty then the oil applied with a cloth will remove dirt and dust. Do not clean with soap and water.
These simple guidelines, if followed, should result in your nylon candles giving good service for a long time.
CARE INSTRUCTIONS CLEAN BURNING CANDLE OIL:
Health & Safety Information
Combustible paraffins C5-C20 EC 265-233-4
May be fatal if swallowed and enters airways.
If swallowed immediately call a poison centre or Doctor Physician(if medical advice is needed have a label of bottle to hand)
Do Not induce vomiting.
Store locked up. Keep lamps filled with this liquid out of reach of children.
Just a sip of lamp oil or even sucking the wick of lamps may lead to life threatening lung damage.
Avoid contact with skin or eyes, wash immediately with plenty of water.
Repeated exposure may cause skin dryness and cracking.
Do not breath vapour.
Dispose of contents container to a hazardous waste collection point.
DM Hay will buy candle waste at the following rates (per kg): altar 60p, paschal 50p, pillar 35p, white votive/processional 30p, advent 25p, adjusted to account for the quality or condition of the wax, such as heavily soiled candles. The scheme does not include scented candles or cased candles such as votives or sanctuary lights.
When packing please ensure different types of candle waste are separated and everything is tightly secured in an outer cardboard box and include a copy of the sell/buy form with the box. Waste can be dropped off, posted or couriered to our wax recycling facility at Exeter Business Centre, 39 Marsh Green Road West, Exeter EX2 8PN. Upon receipt we weigh/validate the candle waste and email the amount being credited. This can then be used towards your next purchase of church candles.
Click on the following link to find out more and start selling your candle wast