We offer lower prices based primarily on annual spend although other factors are also taken into consideration. We reward  customer loyalty with lower prices and extra benefits. Once you reach the qualifying loyalty threshold your status will be updated and your range of benefits will change accordingly. 

How long will it take to receive my order?

Orders are typically dispatched within 1-3 working days of receipt unless the item or order contains made-to-order products or is out of stock. If an item is out of stock we will provide an alternative product or advise when the item will be in stock.

Unless notified in advance and to avoid extended transit times couriers will be instructed to leave goods in a safe place near the main door (a porch, covered area, behind bins, etc) if no-one is available to receive them on the scheduled delivery day. If you wish to receive the goods in person please specify this at the time of ordering. For this service option the couriers will attempt to deliver the goods twice after which they are returned to our warehouse.

Please use the 'Notes' field in the shopping cart to provide delivery preferences such as office opening hours, preferred delivery days, safe places to leave goods, etc

Extra shipping charges

There are certain parts of the UK that fall outside the standard courier network such as islands and remote places and higher tariffs will apply. Certain heavy and/or fragile goods are also subject to higher shipping tariffs.

What is your returns policy?

We accept returns. Please examine your goods within 3 days of the scheduled delivery date. If incorrect or broken please email images to info@dmhay.co.uk so we can send the correct items or organise replacements. If you wish to return goods please ensure they are packaged appropriately for transit. Returned goods will be examined on receipt and if in a saleable condition will be returned to stock and a full refund will be provided less a restocking charge. It is not possible to provide refunds on any returned goods that are damaged.

We offer low prices and free shipping on all orders although we apply a sliding scale of ‘offset’ fees (see below) to offset the extra relative expense of processing smaller orders.