Delivery & Returns (UK Only)
How much will my delivery cost?
All courier deliveries are charged by their total weight excluding outer packaging. Please see the breakdown of prices below: (All prices include VAT)
|< 0.99 kg||£3.95|
|1 kg – 4.99 kg||£4.95|
|5 kg – 9.99 kg||£5.95|
|10 kg – 19.99 kg||£6.95|
|20.0 kg – 29.99 kg||£7.95|
|30.0 kg – 39.99 kg||£8.95|
|40.0 kg - 59.99 kg||£9.95|
|60.0 kg - 79.99 kg||£10.95|
|80 kg - 149.99 kg||£24.95|
|> 150 kg||£49.95|
Free Shipping on church consumables when spending over £150.00 although some items may be subject to packing or shipping charges such as large, heavy or fragile goods.
We operate a delivery service in the Southwest based on order value, rates as follows.
|£29.99 - 49.99|
|£50 - £99.99|
|£100 - £149|
When you place your order you will be given the choice of courier or Local Delivery. If you opt for Local Delivery we get in contact to arrange a convenient date/time to delivery your order. Please use the 'Notes' field in shopping cart to provide your delivery preferences such as office opening hours, preferred delivery days, safe places to leave goods, etc
Fragile Goods & Liquids
Certain goods such as wine, candle oil, glassware and other fragile items have to be sent on premium delivery services to ensure they are handled with more care and attention. Orders over £150 will trigger free shipping. The rates for fragile goods are as follows:
|0 - 4.99 kg||£6.95|
|5 kg – 9.99 kg||£7.95|
|10 kg – 19.99 kg||£8.95|
|20 kg – 39.99 kg||£10.95|
|40.0 kg – 59.99 kg||£14.95|
|60.0 kg – 125 kg||£24.95|
How long will it take to receive my order?
Orders are dispatched within 1-3 working days unless the item or order contains made-to-order products or is out of stock. If an item is out of stock we will suggest an alternative product or advise when the item will be in stock.
Our couriers attempt to deliver goods twice after which they are returned to our warehouse. To avoid orders being returned it is advised to provide a safe place for goods to be left securely or select a delivery address where someone will be available to receive the goods.
What is your returns policy?
All orders should be examined within 3 days of delivery. If incorrect or broken we will arrange for replacement and collection. If incorrect goods are ordered then return of these goods is the responsibility of the customer.
Goods returned to us in a bad condition may be subject to a restocking charge.
At DM Hay we recycle used or partly used candles to prevent them going to landfill. Put them to one side and get in contact and if you live in the Southwest we'll collect them. We are also leading a national campaign to collect and recycle candles so please get in contact if you'd like to get involved.