Delivery & Returns

Delivery & Returns (UK Only)

How much will delivery for my order cost?

All deliveries are charged by their total weight excluding outer packaging. Please see the breakdown of prices below: (All prices include VAT)

0.0 kg – 0.2 kg £2.75
0.2 kg – 2.5 kg £3.95
2.5 kg – 5.0 kg £6.00
5.1 kg – 20.0 kg £10.00
20.0 kg – 40.0 kg £12.50
40.0 kg – 80.0 kg £15.00
80.0 kg & over £40.00

          
Free Shipping £120.00 and over

 How long will it take to receive my order?

Orders usually are dispatched within 3-5 working days unless the item or order contains made to order products.

What is your returns policy?

All orders should be examined within 3 days of delivery. If incorrect or broken we will arrange for replacement and collection. If incorrect goods are ordered then replacement/collection will be arranged at the cost of the customer.

Goods returned to us in bad condition may be subject to a restocking charge.

Delivery & Returns (International)

How much will delivery for my order cost?

All deliveries are charged by their total weight excluding outer packaging. Please see the breakdown of prices below: (All prices include VAT)

Weight  Europe Outside Europe
0.0 - 500g £6.99 £9.99
500g - 2Kg £12.00 £20.25
2Kg - 5Kg £22.00 £42.00
5Kg - 10Kg £55.00 £75.00
10Kg - 25Kg £66.00 £85.00
25Kg - 40Kg £90.00 £129.00

 

How long will it take to receive my order?

Orders usually are dispatched within 3-5 working days unless the item or order contains made to order products. International delivery can be subject to customs inspections but should be made within 14 days depending on destination. Please contact us if you have any questions relating to international delivery.

Customs/Import Charges

DM Hay are not responsible for any customs or import chargers or taxes that may be applicable in your country.

What is your returns policy?

All orders should be examined within 3 days of delivery. If incorrect or broken we will arrange for replacement and collection. If incorrect goods are ordered then replacement/collection will be arranged at the cost of the customer.

Goods returned to us in bad condition may be subject to a restocking charge.